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Customer Plus Program


Tom Raper RV's

2012 Thor Motor Coach Serrano 31V

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Customer Plus Program:

FREE WITH EVERY NEW OR PREOWNED RV!
  • FREE Emergency Roadside Assistance Program
  • FREE Resort Camping
  • FREE Annual Service Check-Ups
  • FREE Vacation Rewards Club Membership
  • Everyday Discounts on all Labor, Installation & Parts Store Purchases 

Unit Details and Specs:

Stock Number:VL12119
Model Number:31V
Type of RV:Class A Diesel
Condition:new
Status:Virtual

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Testimonials:

David Denny JR from Richmond, KY

Just wanted to take an opportunity to say thanks again. As of now my whole experience from the start has been just GREAT. I'm sorry I didn't get to see you before I left yesterday but I was in a hurry. After I got home I realized a few more minutes wouldn't have hurt. I got home at the edge of dark and got settled in just in time. I really appreciate your patience and willingness to give me time to make my decisions and walk me thru all the great options you guys had for me such as pricing, ice maker, iPad ,financing and your friendly staff along with Pete . The guys in the back the service department are top notch . Everyone of them. I had the opportunity to speak with most of them. Everyone I was in contact with was very friendly but more importantly professional. I will be sure to pass you along as a reference to anyone and everyone in need of campers. Thanks so much. We love the crusader but even more we love all the great deals that came with it. I hope today and always God blesses you with many many blessings to come . Thanks again Sherman I personally have been blessed just to get to know you . Best of luck in all you do.

Karl and Lichele Bausman from Monroe, MI

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My husband and I would like to thank the staff that assisted us with the purchase of our new motor home.

Our first motor home was a 2001 Damon Daybreak that we purchased from an elderly gentlemen who could no longer use it. We learned that we loved camping, via motor home, so much that we wanted to upgrade. So we purchased a Fleetwood Storm, from a different dealership than yours. We will call it "X" dealership.
After a year, we decided we wanted a floor plan that better suited our needs, so we thought about purchasing a Fleetwood Bounder; we liked the floor plan. But, we knew we wanted to search out a different dealership.

After much research, my husband located your dealership. So we started conversation, via phone, with Larry Rue, and that's where our fabulous experience began.
First, let me say that Larry was not only very friendly, but efficient, knowledgeable, and professional, as well. We found him to be very interested in our needs. As I stated earlier, we pretty much knew that we were going to purchase a Fleetwood Bounder. Larry said he had one that met our needs; so we set up an appointment two weekends ago to go and look at it.
When we arrived, Larry met us and we got started. Much to our surprise, we weren't as happy with the Fleetwood Bounder as we hoped we would be, and asked Larry to show us other units....whatever he had that was close to our price range. I was so surprised that Larry didn't get "ticked off" because I wanted to see "other motor homes". He graciously said "sure" and off we went! I was thrilled, because that was not the treatment we received from "X" dealership.
Larry was patient and kind; unlike other salesmen we have encountered. We knew Larry was the salesman for us. Larry told us that he had a unit that was a little out of our price range, but we might like it. Well, boy did we like it! It was a 2014 Allegro. We didn't really think we could swing the payment, but asked Larry to see what he could do anyway. It ended up that we just couldn't get together on the price, although we weren't that far off. So, we parted ways and headed home. We were all disappointed. But everyone has a budget they have to live within, and Larry understood that. We are no exception.
Half way home, we just couldn't get the Allegro off of our minds! We called Larry back to see if we could meet halfway on the payment numbers we originally discussed. Larry was able to get that done for us. We were so happy and so excited to be able to own a Tiffin Allegro. Since we were already halfway home, we scheduled with Larry to come back the next weekend and pick up the new Allegro.
We arrived early for our appointment with Larry. We were surprised when we saw him in our unit actually doing "cleaning touch-ups"! We chose the Allegro because of the attention paid to details. That said, we felt like Larry was paying attention to details. Again, something we did not experience at dealership "X", during our prior purchase. We appreciate everything that Larry did for us; he was AWESOME!
After that, John Isaacs did our walk-through. It was fabulous! He took his time and explained everything thoroughly. He is both professional and knowledgeable. He made us feel like we were the only people on his schedule for the day. Again, not the walk-through experience we received at "X" dealership. Your dealership did an outstanding job with this!
From there, we met Jim Lakes. He was friendly, to the point, knowledgeable, and professional. Let me add efficient to that list, as the financial portion of things moved along nicely. He answered all of our questions.
Beth Cash worked on the final part of things. She also helped us with a temporary tag and coordinating our Progressive Insurance changes with Deb Jennings. Both ladies were efficient, knowledgeable and professional. Deb is now our new Progressive agent.
The experience didn't end there! We received a nice $25 gift certificate to spend in your store and we did. The young men at the counter were very helpful. They even made sure we had our parts catalog to take home with us. It was service with a smile; something you don't see often in young people these days. Thank you for the gift certificate! We appreciated it! Again, a nice touch that we did not experience from "X" dealership.
Finally, when we went back to get in our new coach, we found the DVD that the nice young man took while we were getting our walk-through. What a nice touch!
Your dealership thinks of everything! Your staff's attention to detail from start to finish, of this deal, was amazing! You provide a world-class customer service experience and we thank you for it.
We plan to upgrade down the road, and we will return to your dealership. Again, many thanks!
On the way home, I asked my husband to rate his experience with your dealership on a scale of 1 - 10, compared to "X" dealership. He said it was a "10"! I echo that sentiment. Keep up the good work. We will send anyone we know, that is looking for a motor home, your way!
I know I was long winded, but service this good needs to be praised!

Tom and Becky Smallridge from Chillicothe, OH

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Tim,

Three years ago you helped us obtain our first motorhome, a B Plus. You were very patient with us, you listened to what we wanted, you answered all our questions, you treated us like family and we knew you were a phone call away if we had any problems after our purchase. Recently we decided to upgrade to a Class A motorhome so we looked you up at the RV Show in Columbus. You walked us through the A.C.E. and we knew this is what we wanted. Over the past several weeks we have kept in touch with you and again you showed us the same great treatment as the first time. You worked with us through the frigid cold to help us obtain our new RV. Thank you.

If we ever do upgrade again or know of someone wanting a camper, trailer or a motorhome we will most definitely recommend that they talk to you.

Thanks again Tim.

Donald Steepleton from Alliance, OH

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"We came by several years ago and didn't buy anything then we got to thinking about it and saw billboards everywhere and decided to come again and finally make a purchase."

-Donald Steepleton

Larry & Saundra Hirschfeld from N/A

Ed, (Tom Raper RVs General Manager)

We just want to thank you for all you did to see that our problems were resolved on our motorhome.

Mike Brookbank got in touch with us and had us bring it in to see what
had to be done. It seems that everything is now in working order
although we haven't been able to use it yet. We have a weekend trip planned in a couple of weeks.

This is our first motorhome as we have had travel trailers and a fifth wheel previously, so there
were some things we really weren't trained on when we bought it. Hopefully things will go
much more smoothly now and I'm sure we will continue to learn more
about it as we go along on our travels.

Again, thanks for your help!

Larry & Saundra Hirschfeld

Doug and Terri Cosner from S Charleston, oh

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We are retiring soon and looking for a class A motorhome to live out ourr hopes and dreams, and went down to Tom Raper Indiana. Luckily Kim Smith was our salesperson. We test drove two campers, two different styles and wanted to combine the best of those two into one RV. We commented that if we had the body style of one with the layout of the other, We'd be in business. Lo and behold the next week Kim texted us and insisted that she had the perfect one for us. An hour later Kim texted again and asked if we were on our way. So when we arrived she had the motor coach ready and running and as we stepped on board we both knew it felt like home. Kim took the time to listen and worked hard to make our dream a reality. She made our experience at Tom Raper one of the most enjoyable buying experiences we've ever had. You need to get to know Kim Smith because she's totally amazing and heaven sent!

Alex Fornwald from Cincinnati, OH

"I purchased a 2013 Tracer 230FBS from Steve Raabe on
May 21st. The experience with Steve was very enjoyable and stress free.

I will not hesitate to suggest Tom Raper to anyone I know who is
interested in a purchase of an RV.

Thanks so much for a very memorable experience. I wish more places
gave such dedicated service and had such professional employees."

Alex Fornwald
Cincinnati, OH

Bob and Gail Samson from Hurricane, West Virginia

We purchased a 2014 Tiffin Motorhome from your dealership in Cincinnati. We had visited the dealership numberous times specifically purchasing camping items from the parts dept. Research was done on the Tiffin Phaeton and we found one at the Tom Raper RV dealership in Columbus. We called the dealership and talked with Dave Bryan. Dave agreed to move the motorhome to Cincinnati for us to view. He showed us the motorhome and answered any questions that we had. He did an excellent job and was very knowledgeable about the product. We were then introduced to Pet Brichant.

During the negotiating time of trading our Concord motorhome for the Tiffin, we were treated with respect and treated like friends. We were even allowed to take our sheltie dog, Pepper, inside while we visited. We purchased the Tiffin and was introduced the F&I manager, Dave. He was also very nice and knowledgeable about his area. When we picked up the Tiffin, Damien did the complete walk-thru and explained all the features in more detail. We were also very inmpressed with the service departments that fixed the Blue Ox on our Acadia.

The process of purchasing our Tiffin was an enjoyable one and was made this way due to the nice people at Tom Raper RVs in Cincinnati. We would defintely recommend this dealership to anyone looking to purchase and RV.

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