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Customer Plus Program


Tom Raper RV's

2012 Thor Motor Coach Serrano 31V

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Customer Plus Program:

FREE WITH EVERY NEW OR PREOWNED RV!
  • FREE Emergency Roadside Assistance Program
  • FREE Resort Camping
  • FREE Annual Service Check-Ups
  • FREE Vacation Rewards Club Membership
  • Everyday Discounts on all Labor, Installation & Parts Store Purchases 

Unit Details and Specs:

Stock Number:VL12119
Model Number:31V
Type of RV:Class A Diesel
Condition:new
Status:Virtual

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Testimonials:

Larry & Saundra Hirschfeld from N/A

Ed, (Tom Raper RVs General Manager)

We just want to thank you for all you did to see that our problems were resolved on our motorhome.

Mike Brookbank got in touch with us and had us bring it in to see what
had to be done. It seems that everything is now in working order
although we haven't been able to use it yet. We have a weekend trip planned in a couple of weeks.

This is our first motorhome as we have had travel trailers and a fifth wheel previously, so there
were some things we really weren't trained on when we bought it. Hopefully things will go
much more smoothly now and I'm sure we will continue to learn more
about it as we go along on our travels.

Again, thanks for your help!

Larry & Saundra Hirschfeld

Christie Bowen from FT Wayne, IN

I recently purchased a 2012 Fleetwood Tioga 31N from Tom Raper in Richmond. I wanted to write a letter to express my strong thoughts on both our salesperson, Jordan Marowelli, and with the service we received at your service center. Jordan Marowelli was a joy to work with. He greeted us from the very first day with a smile and a can-do attitude, as we shared with him early on that we would not be looking to purchase an RV for several months, but wanted to ensure that we found just the right one for us. We met Jordan in August of 2013, and it is only because of his courtesy, honesty, and dedication that I decided that I would not go elsewhere during my search, but was determined to make a purchase from him. Jordan met with us upwards of five times before he found the perfect RV for us. Each time he was enthusiastic and spent plenty of time with us: he answered all of our questions and ensured that we were well taken care of. I would recommend Jordan as a salesperson to anyone looking to purchase an RV. From start to finish, Jordan was professional and a pleasure. He even wnt above and beyond his job to join us on a weekend camping adventure and teach us to use our RV before our upcoming three month trip. I can't say enough how much we appreciated this He deserves both praise and recognition for taking the extra mile.

We also thoroughly enjoyed and felt well-taken care of by John and Larry in your service department during our first walk-through. We always enjoyed chatting with john every time we visited the service department.

David Denny JR from Richmond, KY

Just wanted to take an opportunity to say thanks again. As of now my whole experience from the start has been just GREAT. I'm sorry I didn't get to see you before I left yesterday but I was in a hurry. After I got home I realized a few more minutes wouldn't have hurt. I got home at the edge of dark and got settled in just in time. I really appreciate your patience and willingness to give me time to make my decisions and walk me thru all the great options you guys had for me such as pricing, ice maker, iPad ,financing and your friendly staff along with Pete . The guys in the back the service department are top notch . Everyone of them. I had the opportunity to speak with most of them. Everyone I was in contact with was very friendly but more importantly professional. I will be sure to pass you along as a reference to anyone and everyone in need of campers. Thanks so much. We love the crusader but even more we love all the great deals that came with it. I hope today and always God blesses you with many many blessings to come . Thanks again Sherman I personally have been blessed just to get to know you . Best of luck in all you do.

The Barneys from Reynoldsburg, Ohio

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I was in the store about six months ago and talked with salesman Dan Eggleston. I told him we were not close to doing anything. Unlike the other salesmen we dealt with at other dealerships Dan still spent a lot of time with us answering all our questions. When we got a little closer we know Dan was our guy. We were blown away with our treatment of the whole staff at Tom Raper in London" When we left we felt like they were all family.

Mr. Barney

Doug and Terri Cosner from S Charleston, oh

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We are retiring soon and looking for a class A motorhome to live out ourr hopes and dreams, and went down to Tom Raper Indiana. Luckily Kim Smith was our salesperson. We test drove two campers, two different styles and wanted to combine the best of those two into one RV. We commented that if we had the body style of one with the layout of the other, We'd be in business. Lo and behold the next week Kim texted us and insisted that she had the perfect one for us. An hour later Kim texted again and asked if we were on our way. So when we arrived she had the motor coach ready and running and as we stepped on board we both knew it felt like home. Kim took the time to listen and worked hard to make our dream a reality. She made our experience at Tom Raper one of the most enjoyable buying experiences we've ever had. You need to get to know Kim Smith because she's totally amazing and heaven sent!

Tom and Becky Smallridge from Chillicothe, OH

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Tim,

Three years ago you helped us obtain our first motorhome, a B Plus. You were very patient with us, you listened to what we wanted, you answered all our questions, you treated us like family and we knew you were a phone call away if we had any problems after our purchase. Recently we decided to upgrade to a Class A motorhome so we looked you up at the RV Show in Columbus. You walked us through the A.C.E. and we knew this is what we wanted. Over the past several weeks we have kept in touch with you and again you showed us the same great treatment as the first time. You worked with us through the frigid cold to help us obtain our new RV. Thank you.

If we ever do upgrade again or know of someone wanting a camper, trailer or a motorhome we will most definitely recommend that they talk to you.

Thanks again Tim.

Edward and Norma Nikkola from Fairborn, Ohio

Dear Tom Raper RVs,

All of your people were very professional, helpful and friendly. We traded the 31' Hi-Lo we bought from you on the Dutchmen Kodiak we bought today!

We especially appreciated the pick-up in Ohio and the transport to your Richmond location. That really took a load off our minds. Thank you so much.

James J. Jackson from Taylor Mills, Kentucky

To Tom Raper Company,

I am a new customer of Tom Raper out of Richmond, IN. I was reluctant at first in purchasing a camper. Spending weekends in a confined area with my crazy family did not seem fun to me. However, through the persuasive ways of my wife, I decided to buy a travel trailer through you all.

Mark Casebold is the sales rep who went out of his way to help me and my family become campers. Mark was fun and energetic. He was able to solve any fears I had of campers.

Charlie from service was most helpful. This kind gentlemen took his time to explain EVERYTHING I needed to know about my camper. Charlie is the guru of campers!

There was also one other man I want to thank but can't remember his name. He was from Service and installed the brake controller on my truck. I enjoyed talking to him about coon huntin' and his daughter. Again, this person went over and beyond to answer all questions I had about hauling a camper.

Thank you for all your help!

The Jackson family is fully enjoying their 19ft. camper. Looking forward to doing business in the future.

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