Tom Raper RV's - Richmond, IN
2250 Williamsburg Pike
Richmond, IN 47374
|2007 Other Kodiak 210DB (Used)|
Stock #: 1402241
Class: Travel Trailer Expandable
|2012 Other Truck Cap 6FT FORD SD WHITE (Used)|
Stock #: 1314251
Class: Pickup Truck
|1968 Other Buffalo 4107 BUFFALO 4107 (Used)|
Stock #: 1313344
Class: Class A Diesel
|2005 Other Potomac 5436REQS (Used)|
Stock #: 1316721
Class: Fifth Wheel Rear Living Room
|1975 Other Laselle 24 (Used)|
Stock #: 1407291
Class: Travel Trailer Bunkhouse
|Type of RV:||Class C|
|Length of RV:||32' 6'|
Alex Fornwald from Cincinnati, OH
"I purchased a 2013 Tracer 230FBS from Steve Raabe on
May 21st. The experience with Steve was very enjoyable and stress free.
I will not hesitate to suggest Tom Raper to anyone I know who is
interested in a purchase of an RV.
Thanks so much for a very memorable experience. I wish more places
gave such dedicated service and had such professional employees."
Henry Jacobs from Dayton, OH
I purchased a 2013 Allegro RED in January of this year from Tom Raper, Richmond IN. After a short trip to become familiar with the motor home, my wife and I embarked on a 4000 mile trip to the West.
In a tribute to the quality of my new motor home, I did not have a single problem in the 4 week trip. Given the complexity and the sometimes rough road conditions, this is quite remarkable. I would like to express my thanks to Tiffin for building a quality vehicle that you can have confidence in.
Bill and Sandi Rullman from Lawranceburg, IN
Dear Barry (Richmond Sales Representative);
Sorry we missed you before we left last Wednesday.
We decided to go home instead of staying overnight.
We have been having fun going through storage bins in new coach!
We want to thank you and everybody we had contact with at Tom Rapers.
You helped us get the "camper" we always wanted!
Bill and Sandi Rullman (and Ellie)
Karl and Lichele Bausman from Monroe, MI
My husband and I would like to thank the staff that assisted us with the purchase of our new motor home.
Our first motor home was a 2001 Damon Daybreak that we purchased from an elderly gentlemen who could no longer use it. We learned that we loved camping, via motor home, so much that we wanted to upgrade. So we purchased a Fleetwood Storm, from a different dealership than yours. We will call it "X" dealership.
After a year, we decided we wanted a floor plan that better suited our needs, so we thought about purchasing a Fleetwood Bounder; we liked the floor plan. But, we knew we wanted to search out a different dealership.
After much research, my husband located your dealership. So we started conversation, via phone, with Larry Rue, and that's where our fabulous experience began.
First, let me say that Larry was not only very friendly, but efficient, knowledgeable, and professional, as well. We found him to be very interested in our needs. As I stated earlier, we pretty much knew that we were going to purchase a Fleetwood Bounder. Larry said he had one that met our needs; so we set up an appointment two weekends ago to go and look at it.
When we arrived, Larry met us and we got started. Much to our surprise, we weren't as happy with the Fleetwood Bounder as we hoped we would be, and asked Larry to show us other units....whatever he had that was close to our price range. I was so surprised that Larry didn't get "ticked off" because I wanted to see "other motor homes". He graciously said "sure" and off we went! I was thrilled, because that was not the treatment we received from "X" dealership.
Larry was patient and kind; unlike other salesmen we have encountered. We knew Larry was the salesman for us. Larry told us that he had a unit that was a little out of our price range, but we might like it. Well, boy did we like it! It was a 2014 Allegro. We didn't really think we could swing the payment, but asked Larry to see what he could do anyway. It ended up that we just couldn't get together on the price, although we weren't that far off. So, we parted ways and headed home. We were all disappointed. But everyone has a budget they have to live within, and Larry understood that. We are no exception.
Half way home, we just couldn't get the Allegro off of our minds! We called Larry back to see if we could meet halfway on the payment numbers we originally discussed. Larry was able to get that done for us. We were so happy and so excited to be able to own a Tiffin Allegro. Since we were already halfway home, we scheduled with Larry to come back the next weekend and pick up the new Allegro.
We arrived early for our appointment with Larry. We were surprised when we saw him in our unit actually doing "cleaning touch-ups"! We chose the Allegro because of the attention paid to details. That said, we felt like Larry was paying attention to details. Again, something we did not experience at dealership "X", during our prior purchase. We appreciate everything that Larry did for us; he was AWESOME!
After that, John Isaacs did our walk-through. It was fabulous! He took his time and explained everything thoroughly. He is both professional and knowledgeable. He made us feel like we were the only people on his schedule for the day. Again, not the walk-through experience we received at "X" dealership. Your dealership did an outstanding job with this!
From there, we met Jim Lakes. He was friendly, to the point, knowledgeable, and professional. Let me add efficient to that list, as the financial portion of things moved along nicely. He answered all of our questions.
Beth Cash worked on the final part of things. She also helped us with a temporary tag and coordinating our Progressive Insurance changes with Deb Jennings. Both ladies were efficient, knowledgeable and professional. Deb is now our new Progressive agent.
The experience didn't end there! We received a nice $25 gift certificate to spend in your store and we did. The young men at the counter were very helpful. They even made sure we had our parts catalog to take home with us. It was service with a smile; something you don't see often in young people these days. Thank you for the gift certificate! We appreciated it! Again, a nice touch that we did not experience from "X" dealership.
Finally, when we went back to get in our new coach, we found the DVD that the nice young man took while we were getting our walk-through. What a nice touch!
Your dealership thinks of everything! Your staff's attention to detail from start to finish, of this deal, was amazing! You provide a world-class customer service experience and we thank you for it.
We plan to upgrade down the road, and we will return to your dealership. Again, many thanks!
On the way home, I asked my husband to rate his experience with your dealership on a scale of 1 - 10, compared to "X" dealership. He said it was a "10"! I echo that sentiment. Keep up the good work. We will send anyone we know, that is looking for a motor home, your way!
I know I was long winded, but service this good needs to be praised!
Christie Bowen from FT Wayne, IN
I recently purchased a 2012 Fleetwood Tioga 31N from Tom Raper in Richmond. I wanted to write a letter to express my strong thoughts on both our salesperson, Jordan Marowelli, and with the service we received at your service center. Jordan Marowelli was a joy to work with. He greeted us from the very first day with a smile and a can-do attitude, as we shared with him early on that we would not be looking to purchase an RV for several months, but wanted to ensure that we found just the right one for us. We met Jordan in August of 2013, and it is only because of his courtesy, honesty, and dedication that I decided that I would not go elsewhere during my search, but was determined to make a purchase from him. Jordan met with us upwards of five times before he found the perfect RV for us. Each time he was enthusiastic and spent plenty of time with us: he answered all of our questions and ensured that we were well taken care of. I would recommend Jordan as a salesperson to anyone looking to purchase an RV. From start to finish, Jordan was professional and a pleasure. He even wnt above and beyond his job to join us on a weekend camping adventure and teach us to use our RV before our upcoming three month trip. I can't say enough how much we appreciated this He deserves both praise and recognition for taking the extra mile.
We also thoroughly enjoyed and felt well-taken care of by John and Larry in your service department during our first walk-through. We always enjoyed chatting with john every time we visited the service department.
Dennis & Donna French Kennebunk from Lyman, ME
Hi Tim, we made it home safely despite the weather !! Wanted to thank you and all the folks at Tom Raper for the excellent service and negotiations throughout the sales experience. For us purchasing via an internet process was a nervous experience - but, you made it easy and the promises, and the 5th wheel, were as discussed and actually beat all our expectaions !! What made it an even greater experience is the level of service we received after the purchase. Please pass along a huge thanks to Mike for the walk-thru and all the extra tips. Also, pass on the thanks to the service dept on helping me with the hookup of the 5th wheel to my truck the next day - the weather was not the best but they did not hesitate to take the time to spend with us and to provide more tips and recommendations ! The wife and I have owned tents, pop-ups, trailers , 5th wheels , and motorhomes in our 37 years of campings and RV'ing - this was one of our best experiences in the buying process - thanks ! Heartland Big Country Rv'ers !
James J. Jackson from Taylor Mills, Kentucky
To Tom Raper Company,
I am a new customer of Tom Raper out of Richmond, IN. I was reluctant at first in purchasing a camper. Spending weekends in a confined area with my crazy family did not seem fun to me. However, through the persuasive ways of my wife, I decided to buy a travel trailer through you all.
Mark Casebold is the sales rep who went out of his way to help me and my family become campers. Mark was fun and energetic. He was able to solve any fears I had of campers.
Charlie from service was most helpful. This kind gentlemen took his time to explain EVERYTHING I needed to know about my camper. Charlie is the guru of campers!
There was also one other man I want to thank but can't remember his name. He was from Service and installed the brake controller on my truck. I enjoyed talking to him about coon huntin' and his daughter. Again, this person went over and beyond to answer all questions I had about hauling a camper.
Thank you for all your help!
The Jackson family is fully enjoying their 19ft. camper. Looking forward to doing business in the future.
Doug and Terri Cosner from S Charleston, oh
We are retiring soon and looking for a class A motorhome to live out ourr hopes and dreams, and went down to Tom Raper Indiana. Luckily Kim Smith was our salesperson. We test drove two campers, two different styles and wanted to combine the best of those two into one RV. We commented that if we had the body style of one with the layout of the other, We'd be in business. Lo and behold the next week Kim texted us and insisted that she had the perfect one for us. An hour later Kim texted again and asked if we were on our way. So when we arrived she had the motor coach ready and running and as we stepped on board we both knew it felt like home. Kim took the time to listen and worked hard to make our dream a reality. She made our experience at Tom Raper one of the most enjoyable buying experiences we've ever had. You need to get to know Kim Smith because she's totally amazing and heaven sent!
Delivery is a flat rate of $100.00. Freight charges are $2.50 per mile.
Distance: 1998.62 miles.
Estimated Cost: $4996.55
This tool is available to estimate freight and delivery and give you a general idea of costs. Our delivery cost and/or per mile costs can change without notice. Final freight and delivery costs will be calculated with your deal. Costs are calculated based on the zip code distance from your location to ours.