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Customer Plus Program


Tom Raper RV's

2013 Fleetwood Jamboree Sport 28Z

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Customer Plus Program:

FREE WITH EVERY NEW OR PREOWNED RV!
  • FREE Emergency Roadside Assistance Program
  • FREE Resort Camping
  • FREE Annual Service Check-Ups
  • FREE Vacation Rewards Club Membership
  • Everyday Discounts on all Labor, Installation & Parts Store Purchases 

Unit Details and Specs:

Stock Number:VL12251
Model Number:28Z
Type of RV:Class C
Condition:new
Status:Virtual

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Testimonials:

Donald Steepleton from Alliance, OH

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"We came by several years ago and didn't buy anything then we got to thinking about it and saw billboards everywhere and decided to come again and finally make a purchase."

-Donald Steepleton

Karl and Lichele Bausman from Monroe, MI

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My husband and I would like to thank the staff that assisted us with the purchase of our new motor home.

Our first motor home was a 2001 Damon Daybreak that we purchased from an elderly gentlemen who could no longer use it. We learned that we loved camping, via motor home, so much that we wanted to upgrade. So we purchased a Fleetwood Storm, from a different dealership than yours. We will call it "X" dealership.
After a year, we decided we wanted a floor plan that better suited our needs, so we thought about purchasing a Fleetwood Bounder; we liked the floor plan. But, we knew we wanted to search out a different dealership.

After much research, my husband located your dealership. So we started conversation, via phone, with Larry Rue, and that's where our fabulous experience began.
First, let me say that Larry was not only very friendly, but efficient, knowledgeable, and professional, as well. We found him to be very interested in our needs. As I stated earlier, we pretty much knew that we were going to purchase a Fleetwood Bounder. Larry said he had one that met our needs; so we set up an appointment two weekends ago to go and look at it.
When we arrived, Larry met us and we got started. Much to our surprise, we weren't as happy with the Fleetwood Bounder as we hoped we would be, and asked Larry to show us other units....whatever he had that was close to our price range. I was so surprised that Larry didn't get "ticked off" because I wanted to see "other motor homes". He graciously said "sure" and off we went! I was thrilled, because that was not the treatment we received from "X" dealership.
Larry was patient and kind; unlike other salesmen we have encountered. We knew Larry was the salesman for us. Larry told us that he had a unit that was a little out of our price range, but we might like it. Well, boy did we like it! It was a 2014 Allegro. We didn't really think we could swing the payment, but asked Larry to see what he could do anyway. It ended up that we just couldn't get together on the price, although we weren't that far off. So, we parted ways and headed home. We were all disappointed. But everyone has a budget they have to live within, and Larry understood that. We are no exception.
Half way home, we just couldn't get the Allegro off of our minds! We called Larry back to see if we could meet halfway on the payment numbers we originally discussed. Larry was able to get that done for us. We were so happy and so excited to be able to own a Tiffin Allegro. Since we were already halfway home, we scheduled with Larry to come back the next weekend and pick up the new Allegro.
We arrived early for our appointment with Larry. We were surprised when we saw him in our unit actually doing "cleaning touch-ups"! We chose the Allegro because of the attention paid to details. That said, we felt like Larry was paying attention to details. Again, something we did not experience at dealership "X", during our prior purchase. We appreciate everything that Larry did for us; he was AWESOME!
After that, John Isaacs did our walk-through. It was fabulous! He took his time and explained everything thoroughly. He is both professional and knowledgeable. He made us feel like we were the only people on his schedule for the day. Again, not the walk-through experience we received at "X" dealership. Your dealership did an outstanding job with this!
From there, we met Jim Lakes. He was friendly, to the point, knowledgeable, and professional. Let me add efficient to that list, as the financial portion of things moved along nicely. He answered all of our questions.
Beth Cash worked on the final part of things. She also helped us with a temporary tag and coordinating our Progressive Insurance changes with Deb Jennings. Both ladies were efficient, knowledgeable and professional. Deb is now our new Progressive agent.
The experience didn't end there! We received a nice $25 gift certificate to spend in your store and we did. The young men at the counter were very helpful. They even made sure we had our parts catalog to take home with us. It was service with a smile; something you don't see often in young people these days. Thank you for the gift certificate! We appreciated it! Again, a nice touch that we did not experience from "X" dealership.
Finally, when we went back to get in our new coach, we found the DVD that the nice young man took while we were getting our walk-through. What a nice touch!
Your dealership thinks of everything! Your staff's attention to detail from start to finish, of this deal, was amazing! You provide a world-class customer service experience and we thank you for it.
We plan to upgrade down the road, and we will return to your dealership. Again, many thanks!
On the way home, I asked my husband to rate his experience with your dealership on a scale of 1 - 10, compared to "X" dealership. He said it was a "10"! I echo that sentiment. Keep up the good work. We will send anyone we know, that is looking for a motor home, your way!
I know I was long winded, but service this good needs to be praised!

Christie Bowen from FT Wayne, IN

I recently purchased a 2012 Fleetwood Tioga 31N from Tom Raper in Richmond. I wanted to write a letter to express my strong thoughts on both our salesperson, Jordan Marowelli, and with the service we received at your service center. Jordan Marowelli was a joy to work with. He greeted us from the very first day with a smile and a can-do attitude, as we shared with him early on that we would not be looking to purchase an RV for several months, but wanted to ensure that we found just the right one for us. We met Jordan in August of 2013, and it is only because of his courtesy, honesty, and dedication that I decided that I would not go elsewhere during my search, but was determined to make a purchase from him. Jordan met with us upwards of five times before he found the perfect RV for us. Each time he was enthusiastic and spent plenty of time with us: he answered all of our questions and ensured that we were well taken care of. I would recommend Jordan as a salesperson to anyone looking to purchase an RV. From start to finish, Jordan was professional and a pleasure. He even wnt above and beyond his job to join us on a weekend camping adventure and teach us to use our RV before our upcoming three month trip. I can't say enough how much we appreciated this He deserves both praise and recognition for taking the extra mile.

We also thoroughly enjoyed and felt well-taken care of by John and Larry in your service department during our first walk-through. We always enjoyed chatting with john every time we visited the service department.

Carol and Ivan from Indiana

Dear Barry, (Richmond Sales Associate)
We had such a good time and really can’t thank you enough for all you did. It is without a doubt the best rally we have gone to and I suspect the best Heartland has ever had.

Carol and Ivan
Discovery Heartland Club Organizers

Bob and Gail Samson from Hurricane, West Virginia

We purchased a 2014 Tiffin Motorhome from your dealership in Cincinnati. We had visited the dealership numberous times specifically purchasing camping items from the parts dept. Research was done on the Tiffin Phaeton and we found one at the Tom Raper RV dealership in Columbus. We called the dealership and talked with Dave Bryan. Dave agreed to move the motorhome to Cincinnati for us to view. He showed us the motorhome and answered any questions that we had. He did an excellent job and was very knowledgeable about the product. We were then introduced to Pet Brichant.

During the negotiating time of trading our Concord motorhome for the Tiffin, we were treated with respect and treated like friends. We were even allowed to take our sheltie dog, Pepper, inside while we visited. We purchased the Tiffin and was introduced the F&I manager, Dave. He was also very nice and knowledgeable about his area. When we picked up the Tiffin, Damien did the complete walk-thru and explained all the features in more detail. We were also very inmpressed with the service departments that fixed the Blue Ox on our Acadia.

The process of purchasing our Tiffin was an enjoyable one and was made this way due to the nice people at Tom Raper RVs in Cincinnati. We would defintely recommend this dealership to anyone looking to purchase and RV.

Randall and Patricia Bergstrom from Nashport, Ohio

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Dear Tom Raper RVs,

We recently purchased a 1995 American Eagle Motorhome with the help of your sales representative Kim Smith.

We told her what we were looking for and she focused in on exactly the options we really wanted.

We are thrilled with Kim and Tom Raper Rvs as a company. Thank you for a beautiful RV and the best customer service in the industry.

Randall and Patricia Bergstrom. Nashport, Ohio

Dennis & Donna French Kennebunk from Lyman, ME

Hi Tim, we made it home safely despite the weather !! Wanted to thank you and all the folks at Tom Raper for the excellent service and negotiations throughout the sales experience. For us purchasing via an internet process was a nervous experience - but, you made it easy and the promises, and the 5th wheel, were as discussed and actually beat all our expectaions !! What made it an even greater experience is the level of service we received after the purchase. Please pass along a huge thanks to Mike for the walk-thru and all the extra tips. Also, pass on the thanks to the service dept on helping me with the hookup of the 5th wheel to my truck the next day - the weather was not the best but they did not hesitate to take the time to spend with us and to provide more tips and recommendations ! The wife and I have owned tents, pop-ups, trailers , 5th wheels , and motorhomes in our 37 years of campings and RV'ing - this was one of our best experiences in the buying process - thanks ! Heartland Big Country Rv'ers !

Col. Amanda W. Gladney from USAF

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Dear Tom Raper RVs,

Thank you for your support of this year's Air Force Materiel Command's Tattoo, "Freedom Call - Service, Honor and Sacrifice".
While inclement weather forced a cancellation of the event, we are truly grateful for our highly supportive sponsors of the region's premier Independence Day-related event.

Wright-Patterson Air Force Base is especially appreciative of your strong community support of the base, its 27,300 people, and its diverse missions supporting the world's finest air and space forces. Again, thank you for being an outstanding teammate of Wright-Patt and our United States Air Force.

Sincerely,

Amanda W. Gladney
Colonel, USAF
Commander

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